Refund policy

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Return & Refund Policy

At Floreterna, we want you to love every arrangement you receive.

Returns

We accept returns within 30 days of delivery. Items must be unused, in their original condition, and returned in their original packaging.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order. Include photos of the item and packaging so we can assist you as quickly as possible.

Refunds

Once your return is received and inspected, we will notify you of the approval status of your refund. Approved refunds will be processed to the original payment method within 5-10 business days.